Delivery, Safe Place & Unattended Delivery Policy

Last updated: 8 September 2026

At Majestic Materials, we take care to ensure your order reaches you safely and in good condition. Many of our larger orders are delivered directly by our own Majestic Materials delivery team.

This policy explains what happens when we deliver your order, including where you ask us to leave goods when nobody is available to receive them.

Delivery to Your Property

When a Majestic Materials driver delivers your order, we will provide an estimated delivery date and/or time window where possible.

Delivery times are estimates and may change due to traffic, road conditions, previous deliveries, access restrictions or other circumstances outside our reasonable control.

Where possible, we may send you updates as your delivery approaches.

Where We Will Unload Your Order

Our driver will make reasonable efforts to unload your order in your preferred location at the delivery address.

However, our drivers are only required to unload goods where they reasonably consider it safe and practical to do so.

This means we may be unable to unload goods in a requested location where, for example:

• access is too narrow or restricted;

• the ground or access route is unsafe or unsuitable;

• unloading could cause damage to property, vehicles or the goods;

• the location would expose our driver to an unreasonable health and safety risk; or

• the delivery vehicle cannot safely access or stop at the requested location.

Our driver's reasonable assessment of whether an unloading location is safe and practical will take priority.

Unless expressly agreed otherwise, delivery does not include installation, assembly, moving goods through buildings or carrying products unreasonable distances from the delivery vehicle.

If Nobody Is Available to Receive Your Delivery

If you know that nobody will be available when your delivery arrives, please contact us before delivery.

You may ask us to leave your order in a specific location at the delivery address, such as behind a gate, on a driveway or in another nominated safe place.

We will not intentionally leave an order unattended unless you have expressly instructed or authorised us to do so.

Your instruction should clearly identify where you would like the goods to be left.

Where we receive such an instruction, our driver will make reasonable efforts to follow it, provided they consider the requested location safe, accessible and practical.

If your requested location is unsuitable, the driver may contact you, leave the goods in another location agreed with you, or return the goods to our depot.

Leaving Goods in a Nominated Safe Place

If you expressly instruct Majestic Materials to leave your order unattended in a nominated location, you acknowledge that an unattended delivery may expose the goods to risks including weather, water, accidental damage and theft.

You should therefore choose a location that is secure, suitable for the products ordered and, where appropriate, protected from the weather.

We will take reasonable care when making the delivery and will follow your instructions where it is safe and practical to do so.

Nothing in this policy excludes or limits any rights or remedies you have under applicable consumer law, including your statutory rights relating to goods that are faulty, damaged, incorrectly supplied or otherwise not in conformity with your contract.

Proof of Delivery

For deliveries made by our own vehicles, our driver may record proof of delivery.

This may include:

• the date and time of delivery;

• the delivery location;

• delivery status;

• photographs showing the goods and where they were unloaded or left;

• relevant delivery or access notes; and

• instructions or authorisation you have provided to us.

Where you have authorised an unattended delivery, photographs may be taken to demonstrate that the order was delivered to the location you requested.

We collect delivery photographs for operational, security, and dispute-resolution purposes and do not intend to use them publicly.

Any personal information collected as part of this process will be handled in accordance with our Privacy Policy and applicable data protection law.

Checking Your Delivery

We recommend checking your goods as soon as reasonably possible after delivery.

If you believe your order has arrived damaged, is incomplete or contains incorrect products, please contact us as soon as possible and provide photographs where appropriate so that we can investigate.

If an order has been left unattended at your request, please check the goods promptly after returning to the property.

Access to Your Property

It is your responsibility to tell us before delivery about any information that could materially affect access or unloading, including:

• restricted or narrow roads;

• low bridges or height restrictions;

• gated access or access codes;

• parking restrictions;

• steep or unsuitable driveways;

• building-site restrictions; or

• any other unusual access requirements.

Please also ensure that the delivery and unloading area is reasonably clear and accessible.

If we are unable to complete a delivery because suitable access has not been provided or because relevant restrictions were not disclosed to us, we may need to rearrange delivery. Where permitted by law and appropriate in the circumstances, an additional delivery charge may apply.

Changes to Delivery Instructions

If you need to change your unloading or safe-place instructions, please contact us as soon as possible.

We cannot guarantee that instructions received after a driver has begun the delivery route can be accommodated.

For security reasons, our driver may need confirmation from the person who placed the order before making a significant change to the delivery location.

Our Delivery Updates

Where available, we may send delivery notifications by email, SMS or WhatsApp, including:

• confirmation that your delivery has been scheduled;

• an estimated delivery window;

• a reminder before arrival; and

• an updated estimated arrival time as our driver progresses through the route.

Any arrival time or delivery window we provide is an estimate rather than a guaranteed delivery time unless we expressly tell you otherwise.

Your Statutory Rights

Nothing in this Delivery, Safe Place & Unattended Delivery Policy is intended to exclude, restrict or otherwise affect any statutory rights that cannot lawfully be excluded or restricted.

If you are purchasing as a consumer, your rights under applicable UK consumer legislation remain unaffected.

Contact Us

If you have questions about an upcoming delivery or need to provide access or safe-place instructions, please contact:

Majestic Materials Ltd
Telephone: 0161 706 1875

Please have your order number available so we can locate your delivery quickly.