Frequently asked questions
Helpful answers, from choosing your finish to receiving your order.
Delivery & collection
How long does delivery take?
Most mainland materials orders arrive within 1–3 working days, subject to availability. Standard mainland delivery is within five working days; remote mainland locations may take up to two additional working days. Check your product’s availability and our delivery information before ordering.
How much does delivery cost?
Standard mainland delivery is free on goods orders of £1,500 or more. Rates below this threshold depend on your location, and island terms differ. Your final charge appears at checkout. View delivery rates.
Can I collect from Manchester?
Yes. Select Pick up at checkout where available, and wait for your ready-to-collect confirmation before travelling. Our warehouse is at Unit 1B Invar Road, Worsley, Manchester, M27 9HF. View warehouse details and opening hours.
Can I request a later delivery day?
Yes. Add your materials to the basket, open the preferred delivery day section on the cart page, choose a future date and save your request before checkout. The date is a request, not a confirmed booking: our team reviews stock availability and delivery routes before confirming. If you have already ordered, contact us with your order number and preferred day.
Samples & choosing your finish
How are samples delivered?
Samples have free delivery via Royal Mail Tracked 24 and are sent separately from full-size materials. Delivery times are estimates. Browse sample packs.
Can I redeem my sample cost against an order?
Eligible paid sample-only orders earn credit towards a full-product order of £250 or more. Credit is valid for 90 days, once per customer, and can be combined with WELCOME50 subject to its terms. View your sample credit and details.
Will the colour look exactly like the screen?
Screens, lighting and surrounding materials affect how colours appear. View a physical sample in your own space before ordering. Uncapped composite products can naturally weather; consult the product information for your chosen range.
Products & installation
What is the difference between Signature and Prestige?
Signature and Prestige offer different finishes and constructions. Signature products carry a 15-year warranty; Prestige products offer up to 25 years, with the cover stated on each product page. Compare the ranges by product type.
How many boards, clips and trims do I need?
Use our product visualisers to plan your layout. Review quantities for cuts, openings and waste before buying. Slatted cladding recommendations use five installation clips per full 2.5m board, seven per 3.6m board and two bottom clips per vertical board. Follow the installation guide for your specific project.
Can I choose matching trims and screws?
Yes. Matching finishes are available for selected trims and screws. Check the colour, length and compatibility before adding accessories to your order.
Where can I find technical information?
Product pages include dimensions, warranty information and installation guidance. Contact our team if you need documents for a particular product or installation.
Trade accounts & order support
How do I apply for a trade account?
Complete our trade account application. Our team can help with larger projects, product selection and the benefits available to your account.
How do I request a return or report a problem?
Contact us with your order number, checkout email and details of the issue. For damage or a product concern, photographs help our team investigate. Read our refund policy for the applicable conditions and process.
How can I speak to the team?
Still need a hand? Speak to our Manchester team.
Looking after your materials
Find practical guidance for Signature and Prestige finishes in our care and cleaning guide.
Need documentation for your cladding? Request your cladding documents.